Frequently Asked Questions
Find answers about delivery, payment, warranty, and products.
We offer same-day or next-day delivery for orders within Nairobi, placed before 2 PM on weekdays. Orders placed later, or outside Nairobi, are typically delivered within 1-3 business days.
Yes, cash on delivery (COD) is available within Nairobi. For orders outside Nairobi, payment is required in advance via M-Pesa, bank transfer, or card.
Yes, we are an authorized dealer and guarantee 100% genuine products. All laptops, phones, and accessories are sourced from authorized distributors and come with official warranty.
Warranty terms depend on the product category: laptops typically carry 1-2 years manufacturer warranty, phones typically carry 1 year, and accessories carry 6-12 months against manufacturing defects. Exact terms are listed on each product page.
You can pay via Lipa na M-Pesa. After placing your order, we will send you the paybill/till details needed to complete your payment.
Shipping fees vary by location and item size/weight, typically KES 300-1,500, payable to the delivery agent on arrival. Nairobi deliveries are at the lower end of that range.
Yes — returns and exchanges are accepted for damaged, defective, or incorrect items. Please report any issues within 72 hours of delivery via phone, email, or WhatsApp to start the process.