Frequently Asked Questions
Find answers about delivery, payment, warranty, and products.
We offer same-day or next-day delivery for orders within Nairobi, placed before 2 PM on weekdays. Orders placed later, or outside Nairobi, are typically delivered within 1-3 business days.
Yes, cash on delivery (COD) is available within Nairobi. For orders outside Nairobi, payment is required in advance via M-Pesa, bank transfer, or card.
Yes, we are an authorized dealer and guarantee 100% genuine products. All laptops, phones, and accessories are sourced from authorized distributors and come with official warranty.
Warranty terms depend on the product category: laptops typically carry 1-2 years manufacturer warranty, phones typically carry 1 year, and accessories carry 6-12 months against manufacturing defects. Exact terms are listed on each product page.
You can pay via Lipa na M-Pesa. After placing your order, we will send you the paybill/till details needed to complete your payment.
Shipping fees vary by location and item size/weight, typically KES 300-1,500, payable to the delivery agent on arrival. Nairobi deliveries are at the lower end of that range.
Yes — returns and exchanges are accepted for damaged, defective, or incorrect items. Please report any issues within 72 hours of delivery via phone, email, or WhatsApp to start the process.
Yes. We are a walk-in shop at Woodvale Centre, Shops ML 46-48, Woodvale Grove, Westlands, Nairobi, opposite Westlands Market. We are open Monday to Saturday, 8:00 AM to 6:00 PM, and closed on Sunday. No appointment is needed — you can come in, buy over the counter, and leave with your item the same day.
We are in Woodvale Centre, Shops ML 46-48, Woodvale Grove, Westlands, Nairobi, directly opposite Westlands Market. By matatu, take any Westlands-bound matatu and alight at Westlands Market — we are in the block opposite, on the mezzanine level. By car, head for Woodvale Grove; parking is available around Woodvale Centre and along the grove.
Yes. Choose "Collect from our shop" at checkout instead of delivery and there is no delivery fee. We will call you on the number you provide once the order is ready, and you collect it at Woodvale Centre, Shops ML 46-48, Woodvale Grove, Westlands, Nairobi during opening hours.
Yes. Come into the shop and you can handle the actual unit, check the ports and screen, and compare models side by side before deciding. Stock moves quickly, so if you are coming in for a specific item it is worth calling or messaging us first so we can confirm it is in and set it aside for you.